Turn anyone you know and love into a cookie with our fully customizable cookie cutters!
We ensure that our cookie cutters are safe to use by using food-safe plastic (PLA) derived from raw materials like cornstarch. Bake your favourite cookies without worries.
Our cookie cutters are
✅ Made in Canada
Refund Policy for Custom Items
Within 2 hours of ordering
If you ordered a custom item by mistake or have changed your mind, you are eligible for a full refund when you notify us by email within 2 hours of order placement. If the 2-hour period has passed but no custom proof has been sent, you are eligible for an 80% refund.
Once the proof is sent
Every custom cutter design is carefully curated by our local Montreal artists. We are happy to make any modification to your design to make sure you are satisfied with the proof before production. If you would like to replace the original photo sent to make the proof with a new photo, a 30% surcharge will be added to your order. If you change your mind after the proof is sent (within 48 business hours of ordering) and would like to cancel your order, you are eligible for a 60% refund.
You have received your custom cookie cutter
Missing or damaged item
We are sorry for the inconvenience caused and would like to do everything to make it right. Please reach out to us via email, phone, or Facebook Messages to discuss refund and replacement options.
Not enjoying the custom cutter
We are very sorry to hear that you are not satisfied with your custom cookie cutter. We take every measure to make sure you are informed about the cookie cutter you are about to receive by providing 3D model proofs before the order is fulfilled; to this end, no refund may be issued. However, we’d love to receive feedback on our custom products and make sure we are always improving, so please do not hesitate to contact us.
Wash & Care
Wash with dish soap and warm water and dry with a towel.
Do not put in dishwasher.
All of our orders are handled carefully and normally shipped out within 1-2 business days.
Thanks to our technologically advanced production process, we are able to generate designs as fast as you can order them.
We make our products with care and make sure that all Cookiestructs are up to par with our standards before they are shipped out.
But if you are at all unsatisfied with our products, we will offer you a refund!
If you have questions or concerns about your order, please reach out to us and we will make it right!